Shipping & Delivery
VAT & Import Duties – For EU Customers 🇪🇺
Please note the following options regarding VAT and import duties:
-
Standard Mail Shipping:
At the moment, we cannot process VAT prepayment via IOSS for Standard Mail shipments. -
Express Shipping (DHL or FedEx):
If you select Express Shipping, we will email you with instructions on how to prepay VAT and duties through DDP (Delivery Duties Paid) options. -
Optional VAT Prepayment:
Prepaying VAT is completely optional. You may also choose to settle VAT and customs duties directly with your local customs office when the parcel arrives.
Please keep in mind that we do not charge VAT, import duties, or taxes on our website. These are the responsibility of the customer and are based on your country's regulations.
If you have any questions or special requests, feel free to contact us. We're happy to help!
Domestic
For orders within the NCR and Rizal areas in the Philippines, we can ship via Lalamove. For provincial orders, we ship via LBC. Customers will shoulder the delivery fee for Lalamove.
International
Standard Shipping
We use standard mail shipping with tracking numbers, provided immediately once available. Free shipping is available for orders over PHP 5000 (approximately US$90). We use Asendia Select and Quantium Solutions for standard mail, with a shipping lead time of 3-4 weeks.
Express International Shipping
Faster Shipping Available!
Get discounted FedEx shipping on orders over ₱5,000 (Approx. US$90)
Enjoy FREE FedEx shipping on orders over ₱10,000 (Approx. US$180)
If you wish to use a specific courier, please leave a message in the note box during checkout.
Shipping Lead Time
- Standard Mail: 3-4 weeks once dispatched. Note that our standard shipping option has one outbound flight per week (every Thursday). We can provide the tracking number immediately, but expect updates once shipped out.
- Express Shipping: 3-4 days for Asia, and 4-7 days for the USA, Europe, and the Middle East.
We highly recommend selecting express shipping to avoid delays, especially for high-volume orders.